RoleArt. 3(17)

Importer

An importer is any natural or legal person established in the Union who places on the market a product with digital elements that bears the name or trademark of a natural or legal person established outside the Union.

Key facts

  • Must verify the manufacturer has carried out conformity assessment
  • Must ensure technical documentation is available for 10 years
  • Cannot place products on the market if they do not comply
  • Must take corrective action if a product presents a risk
  • Key due-diligence obligation at Art. 19

Key deadlines

1

11 December 2024 — CRA enters into force

The regulation is legally in effect. Products placed on the market from this date must comply with CRA once the application dates are reached.

11 September 2026 — Vulnerability reporting obligations apply

Article 14 vulnerability and incident reporting to ENISA becomes mandatory. This is the first hard deadline. Manufacturers must have their reporting processes in place before this date.

3

11 June 2027 — Conformity assessment body notification

Member States must notify conformity assessment bodies to the Commission.

4

11 December 2027 — Full regulation applies

All CRA requirements apply to all in-scope products. No new products may be placed on the EU market that do not conform.

Obligations (10)

OBL-ART19-01Binding

Verify product conformity before placing on the EU market

Before placing a product with digital elements on the EU market, importers must verify that the manufacturer has carried out the appropriate conformity assessment, drawn up technical documentation, affixed the CE marking, and made the EU declaration of conformity or declaration of performance available.

Art. 19(1)
Importer
OBL-ART19-02Binding

Do not place non-conforming products on the market

Where an importer considers or has reason to believe that a product with digital elements is not in conformity with the essential cybersecurity requirements, the importer must not place the product on the market until conformity is achieved.

Art. 19(2)
Importer
OBL-ART19-03Binding

Label products with importer contact details

Importers must indicate their name, registered trade name or trademark, postal address, and where available their website or email address, on the product itself, on its packaging, or in a document accompanying the product.

Art. 19(3)
Importer
OBL-ART19-04Binding

Ensure safe storage and transport conditions

While a product with digital elements is under the importer's responsibility, the importer must ensure that storage and transport conditions do not jeopardise its conformity with the essential cybersecurity requirements.

Art. 19(4)
Importer
OBL-ART19-05Binding

Take corrective action and report significant cybersecurity risks

If an importer learns that a product they have placed on the market is not in conformity, they must immediately take corrective action — including withdrawal or recall if necessary. Where the product poses a significant cybersecurity risk, the importer must immediately notify the relevant national competent authority.

Art. 19(5)
Importer
OBL-ART19-06Binding

Retain documentation for 10 years

Importers must keep a copy of the EU declaration of conformity or declaration of performance for 10 years after the product is placed on the market, and ensure that technical documentation can be made available to market surveillance authorities upon request.

Art. 19(6)
Importer
OBL-ART19-07Binding

Cooperate with market surveillance authorities

Upon a reasoned request from a competent authority, importers must provide all information and documentation — in paper or electronic form — necessary to demonstrate the conformity of a product with digital elements. They must also cooperate on any corrective action required.

Art. 19(7)
Importer
OBL-ART22-01Binding

Any person making a substantial modification and placing the product on the market becomes a manufacturer

Any natural or legal person — other than the original manufacturer, importer, or distributor — who carries out a substantial modification of a product and then makes it available on the market is treated as the manufacturer. That person is then subject to Articles 13 and 14 either for the affected part of the product or, if the modification affects the entire product's cybersecurity, for the whole product.

Art. 22(1)Art. 22(2)Art. 13+1 more
ManufacturerImporterDistributor
OBL-ART23-01Binding

Maintain supply chain traceability records and provide them on request

All economic operators must be able to identify, on request from market surveillance authorities, (a) any economic operator who supplied them with a product, and (b) any economic operator to whom they supplied a product. Records must be maintainable for 10 years from each transaction.

Art. 23(1)Art. 23(2)
ManufacturerImporterDistributorOpen-source steward

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Importer obligations — CRA Compliance Hub